Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship to Canada and the USA. Estimated delivery times are as follows:
- Canada & USA: 7–20 business days
Delivery times may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Carriers We work with trusted carriers and logistics partners to fulfill your order. Carrier selection depends on your location and product availability.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs, Duties & Taxes International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at velora23.buisness@gmail.com. We will work with the carrier to locate your package or arrange a resolution.